Why Am I Being Asked to Upgrade Even After Purchasing Plasfy? (Fix & Troubleshooting Guide)

Modified on Mon, 31 Mar at 2:21 PM

If you've already purchased Plasfy but you're still seeing an “Upgrade” prompt when trying to use a feature or download an image, don’t worry — this is usually caused by one of the following:

✅ 1. You Already Own Plasfy — All Features Are Unlocked

If you’ve purchased Plasfy, you already have full access to all features, including:

Background remover
Advanced resizing
Premium downloads
AI features (if included in your plan)

There are no hidden upgrades required once you’ve completed your purchase.

? 2. Refresh the Editor After Upgrading

If you had the editor open before purchasing, your upgrade might not reflect immediately. Here's what to do:

Refresh the page to update your session.
Or close the tab and re-open Plasfy from your login link.

This often resolves the issue instantly by syncing your account with your new upgrade status.

? 3. Make Sure You're Logged Into the Right Account

This is the most common issue. Many users accidentally create multiple accounts using:

Different email addresses
Social logins (Google, Facebook)
Typoed email addresses

Steps to verify:

Check the email you used to purchase Plasfy (look for your receipt or welcome email).
Log out of your current session.
Log back in using the same email that was used at checkout.

If you're logged into a different account, the system won’t recognize your upgrade — even if you’ve paid.

? 4. Try Logging Out and Back In

Sometimes session issues can cause the platform to temporarily display incorrect upgrade status. Try this quick fix:

Log out of Plasfy completely.
Clear your browser cache (optional but recommended).
Log back in using your upgraded account.

❓Still Seeing the Upgrade Message?

If you’ve confirmed your account, refreshed, and logged back in — and you're still being asked to upgrade:

Contact our support team and include:
- The email used to purchase Plasfy
- A screenshot of the upgrade prompt
- Any order confirmation (if available)

Submit your ticket here: Submit a support ticket

Rest assured — once purchased, you never need to upgrade again. This issue is usually tied to account confusion or a session that hasn’t fully updated.