Checkout Not Working or Payment Failing When Purchasing Plasfy? (Troubleshooting Guide)

If you’re having trouble completing your payment or checkout when trying to purchase Plasfy, it’s usually caused by form errors, browser issues, or payment method problems. Here’s a quick guide to help you fix it and complete your order successfully.

✅ 1. Double-Check Your Payment Details

Make sure all fields are filled out correctly:

• Full name

• Billing address

• Email address

• Credit card number, expiry date, and CVV (make sure there are no typos)

Incomplete or incorrect details are one of the most common reasons for failed payments.

? 2. Try a Different Browser or Device

Some browsers or devices may not load the payment page properly. If your checkout isn’t working:

• Switch to a different browser (Chrome, Firefox, Safari)

• Try on your phone or another device

• Make sure your browser is updated to the latest version

? 3. Disable Ad Blockers or Browser Extensions

Certain browser extensions — especially ad blockers or privacy tools — can interfere with the Stripe checkout process.

• Disable any active browser extensions

• Or try a private/incognito window, which loads the checkout with no add-ons

This often fixes form issues and failed transactions immediately.

? 4. Try a Private (Incognito) Window

Open a private/incognito tab and visit the checkout page again. This prevents any cached data, cookies, or extensions from interfering with your purchase.

? 5. Check for Failed Transactions or Card Errors

If your payment shows as "Failed" or doesn't go through:

• It may indicate insufficient funds, a bank block, or an issue with your credit card

• Try using a different credit card or double-check with your bank

? 6. Alternative Option: Use PayPal with Your Credit Card

If your card isn’t working through the default Stripe checkout, you can also:

1. Click on the PayPal option at checkout

2. Choose “Pay with Debit or Credit Card” within PayPal

3. Complete the purchase — it works the same and often resolves card-related errors

❓ Still Can’t Complete Checkout?

If you’ve tried all the steps above and still can’t complete your purchase, contact us directly with:

• The email address you’re using

• A screenshot of the error (if available)

• The time and date you tried to complete the order

Submit a ticket here: Submit a support ticket

Note: Most failed orders are resolved by switching browsers, correcting details, or using PayPal. We're happy to assist if needed — but 90% of checkout issues are resolved with the steps above.