Why Hasn’t Support Responded Yet?

Modified on Thu, 3 Apr at 5:52 PM

Thanks for your patience — we know waiting can be frustrating.

Plasfy currently has thousands of active users, and on some days, we receive hundreds of support requests. Every single ticket is handled manually and with care, and we aim to get back to everyone as quickly as possible.

Here’s what you need to know:

#1 – Don’t submit multiple tickets.
Opening multiple tickets for the same issue does not speed things up — it actually causes further delays for everyone, including you.

#2 – You will get a confirmation email.
As soon as you submit your ticket, you’ll receive an email confirmation. This means your ticket is in the queue, and there’s no need to follow up unless it’s been more than 2 business days.

#3 – Priority is given to product-related issues.
We always prioritise login issues, access problems, or anything that’s stopping you from using the product. Questions about features, upgrades, or general comments may take longer.

#4 – We’re here to help.
Rest assured — once your ticket is submitted, it will be seen and responded to by the support team as soon as possible during business hours.