Overview
For security reasons, if a user enters an incorrect password multiple times within an hour, Plasfy will temporarily lock the account. This is a security precaution designed to protect your account from unauthorized access. We understand this can be frustrating, but it’s an important step to keep your account safe.
Why Did This Happen?
If you’ve entered an incorrect password over an extended period, our system will automatically lock your account to prevent any potential security breaches. This feature is 100% intentional and part of our commitment to keeping your account secure.
When Will Your Account Be Unlocked?
Your account will automatically unlock after six hours. During this time, we recommend ensuring you have the correct password ready for your next login attempt.
Need Immediate Assistance?
If you need quicker access or you believe your account was locked unintentionally, you can contact our support team:
- Our support team can manually unlock your account if necessary.
- We recommend changing your password to ensure your account remains secure after being unlocked.
Final Reassurance
This lockout process is a standard security measure to protect your account from unauthorized access. If you have any concerns or need assistance unlocking your account, don’t hesitate to reach out to our support team, and we’ll be happy to help.
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