What Should I Do If I See an Antivirus or Virus Warning Pop-Up?

Plasfy is a 100% secure platform that we built from scratch, ensuring there’s no external access or involvement from third parties. Our platform is hosted on a secure server and is scanned hourly for malware, making it virtually impossible for viruses or malware to exist on the product.

If you encounter an antivirus warning or pop-up, here’s what you need to know and do:

1. False Positives in Antivirus Software

   • A false positive occurs when antivirus software mistakenly flags a safe file or website as a potential threat. This is often due to overly cautious algorithms designed to err on the side of safety.
   • Most antivirus warnings related to Plasfy are false positives. Our platform is thoroughly scanned and maintained to ensure there are no vulnerabilities.

2. Potential Causes of Antivirus Warnings

   • Overly cautious antivirus software: Some antivirus programs may flag websites or files based on generic behaviors rather than actual threats.
   • Browser extensions or misconfigurations: An extension or specific browser setting could be triggering the warning.

3. What to Do if You Receive a Warning

   • Test on a different browser or device: Check if the warning persists across other devices or browsers.
   • Disable unnecessary extensions temporarily: Sometimes, browser extensions interfere with site functionality and cause unnecessary alerts.

4. Contact Our Support Desk

   • If the warning continues to appear, please contact our support desk using the support widget in your dashboard.
   • Include the following details:
     • The antivirus software you’re using.
     • A screenshot or description of the warning message.
     • Any additional details about your browser or device setup.

This information will help us investigate and confirm that the issue is a false positive.

Why Plasfy is Secure

• Plasfy is built on a secure server with industry-leading encryption standards.
• We perform hourly malware scans to ensure all files and systems remain secure.
• No external third parties have access to the platform, further guaranteeing its safety.

Your safety is our priority. If you need further clarification or assistance, don’t hesitate to reach out to us. Rest assured, Plasfy is completely secure and meets the highest industry standards for web security.