Issues with Downloading Designs: What to Do

Overview

While Plasfy is designed to provide smooth and accurate downloads of your designs, there have been rare, isolated reports from users experiencing issues with downloaded designs being distorted or not displaying correctly. We take these reports seriously and are here to help resolve any problems you may encounter.

What Could Be Causing This?

In isolated cases, users have reported issues such as:

• Distorted images or graphics in the downloaded file.
• Incorrect formatting of the design.
• Elements shifting or misaligning during download.

These occurrences are rare, and we are actively working to address them. If you encounter any issues like this, we encourage you to reach out to our support team.

How to Get Help

If your downloaded design appears distorted or incorrect, please contact our support team with the following information:

• Design ID (if available).
• Design Title.
• A brief description of the issue, including any screenshots if applicable.

Once we have this information, our support team will investigate and work with you to resolve the issue as quickly as possible.

Final Reassurance

We strive to ensure that every design you create in Plasfy downloads perfectly. If you experience any issues, please don’t hesitate to contact our support team. We are here to help, and we’ll work to provide a solution so you can continue creating with confidence.