Issues with Designs Not Loading, Saving, or Disappearing

Overview

At Plasfy, we prioritize the security and reliability of your designs. While issues with designs not loading, saving, or disappearing are rare, we understand how frustrating this can be. We want to assure you that all designs are backed up, and we’re here to help if you encounter any problems.

What Could Be Causing This?

Occasionally, users may experience issues where a design does not open, fails to save, or appears to have disappeared. These incidents are very isolated, and in most cases, the design is still intact and retrievable.

How We Backup Your Designs

To ensure your work is safe, Plasfy automatically stores local backups of every design you create. This means that if something goes wrong, there is always a backup of your work that can be accessed by our support team.

What to Do If a Design Doesn't Open or Disappears

If you encounter an issue with a design, here’s how you can get help:

1. Contact Support: Reach out to our support team as soon as possible. Make sure to include:
   • The Design ID (if available).
   • The Design Title.
   • A brief description of the issue you’re experiencing (e.g., design not opening, failure to save, etc.).
2. We Investigate: Once we receive your information, we will look into the issue and access the local backups to retrieve your design or provide a solution.

Why This Happens (Rarely)

While Plasfy is designed to handle your projects smoothly, occasional issues may arise due to browser settings, internet connection problems, or isolated bugs. Rest assured, this is not a widespread issue, and we’re continually working on ensuring all designs load and save seamlessly.

Final Reassurance

Your designs are important to us, and we have systems in place to protect your work. If you ever run into a problem with a missing or unresponsive design, don’t hesitate to contact our support team. We’ll work with you to resolve the issue and recover your work as quickly as possible.